Isolation and lone working

Isolation and lone working are defining feature of many transport occupations, presenting significant physical and psychological risks for transport workers. Transport workers frequently perform their duties alone, or in remote or mobile environments, where access to immediate assistance or help during emergencies, accidents or medical incidents may be limited. 

Isolation can also increase workers’ exposure to violence, harassment and intimidation. Women transport workers are disproportionately affected, facing heightened risks of gender-based violence and harassment when working alone during night shifts or in locations lacking adequate safety protections, or in situations where workers may not have access to reporting mechanisms, stable supervisory relationships or organisational support structures.

These risks are intensified in subcontracted and precarious employment relationships, where workers often lack supervision, clear communication channels and access to workplace protections. Isolation can also prevent workers from reporting hazards or seeking support, allowing risks to remain hidden until serious incidents occur.

What companies and supply chain actors can do

Companies and supply chain actors must assess where lone working occurs and implement measures to prevent and mitigate risks. This includes establishing emergency response procedures, real-time communication and monitoring systems, appropriate staffing and supervision to protect workers, and training that equips workers to respond safely to incidents.

Particular attention must be given to preventing violence and harassment, including a heightened focus on gender-based risks faced by women transport workers. Companies and supply chain actors must ensure accessible reporting mechanisms, access to immediate support, and the presence of clear procedures that allow workers to raise concerns, refuse unsafe work or withdraw from dangerous situations without penalty or loss of income.

Isolation and lone working risks are closely interconnected with the risks outlined in this guidance on violence and harassment and third-party violence. Companies and supply chain actors should address these risks collectively, and in consultation with workers and their trade unions, to reduce exposure to harm and the risks of associated legal liability and reputational damage.