Warehousing operations increasingly rely on digital technologies such as warehouse management systems, wearable devices, robotics and algorithmic performance monitoring. While these technologies can improve efficiency, they may also introduce new labour risks.
Algorithmic management systems track worker productivity in real time and assign tasks based on automated performance metrics. Workers may be subject to constant surveillance through handheld devices, scanners or wearable sensors.
This technology can intensify work pace and reduce worker autonomy. Workers may feel compelled to prioritise speed over safety to avoid penalties or disciplinary action. Algorithmic systems may also lack transparency, making it difficult for workers to challenge unfair evaluations or disciplinary decisions.
Automation may also lead to job displacement or job redesign. Workers may be required to interact with automated systems without sufficient training or safety safeguards.
The ITF Warehousing Principles emphasise the responsible deployment of technology, including transparency, worker consultation and limits on surveillance.
