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One way governments can improve things is to have regulations which ensure that airlines have adequate procedures and training programmes and carry restraining equipment on board the aircraft.

The US government has provided very useful advice on these matters for carriers, but as Patricia Friend, President of the Association of Flight Attendants points out, advisory materials are not enough: “In a market which aims to encourage low cost start up airlines, and in which there is ferocious competition we need mandatory rules. Implementing these measures costs money and some airlines are going to say they can’t or won’t spend that money.”

As a result of lobbying by US unions, in March 2000 the US Government raised the maximum fine for disruptive passenger behaviour offences from $1,100 to $25,000.

Beyond the reach of the law >>