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International Transport Workers' Federation
Home > Tourism

Tourism Services Section

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The ITF Tourism Services Section is mainly made up of unions representing workers in travel bureaux and other aspects of the leisure travel industry. It is the smallest in terms of the number of affiliates but fastest growing section of the ITF and on most issues works jointly with other trade union internationals (IUF and FIET) which also represent workers in the tourism industry.

At a European level this co-operation has led to the setting up of the European Tourism Trade Union Co-ordinating Committee, which provides a joint trade union response to developments in the tourist industry in Europe.

Related Link: European Trade Union Liaison Committee on Tourism (ETLC)

Issues concerning the ITF's tourism affiliates include tourism training, qualifications and licensing. The section's policy focuses on quality tourism, linking consumer and worker protection, improving training and qualifications for tourism workers, and emphasising the importance of health and safety aspects.

Organising in tourism, developing socially and environmentally beneficial tourism, and paying special attention to the needs of women, are vital, as is the development of policies to deal with multinational companies.

The nature of work in travel bureaux is changing dramatically due to the impact of electronic work such as electronic ticketing and computer based direct booking systems for airline reservations etc. This is leading to job losses and the ITF is urging that governments, companies and trade unions should be involved in devising joint strategies to cope with such changes.

The section has carried out a limited survey of working conditions and distributed a short list of union nominees in different countries willing to assist tourism workers employed abroad.

Future work programme

The future work of the section will focus on the situation of women workers and the impact of technological change and outsourcing, particularly for travel agencies and reservations centres.

The tourism services section committee

Once every four years the section elects a committee which acts as a steering committee for the section between section conferences. The current section committee was elected during the section conference at the 41st ITF Congress held in Durban on 6 August 2006:

Chair: Hideaki Miyasaka (Japan)

Vice-chair: Bengt Olsson (Sweden)

Women's Liaison Representative: Katri Höök (Finland)

Section Committee:
Ma Chau (Taiwan)
Brigitta Paas (Netherlands)

ITF 41st Congress:

Visit the Tourism Services Section Conference page>>


News online

07 Feb 2014
ITF celebrates Fiji union win
Union leadership at Fiji's National Union of Hospitality Catering and Tourism Industries (NUHCTI) celebrated as police charges against their 'illegal strike' were dropped on February 2. The ITF-affiliated union's president, Dan Urai, was one of...

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A first-of-its-kind supply chain and logistics symposium closed thisweek at the ITF’s London headquarters with a strong call for new thinking from the global labour movement and a focus on the ‘real employer’. Delegates organising in strategic...


Press releases

29 Mar 2012
ITF condemns Fiji military government’s Air Pacific grab
Global union the ITF (International Transport Workers’ Federation) today condemned the Fijian military government’s cynical pretence that its seizure of full ownership of the island’s Air Pacific airline is in the national interest.   ITF...

06 Apr 2010
ITF and Unite to meet Spanish unions about BA
A delegation including ITF and Unite officials is travelling to Madrid today to discuss the ongoing dispute involving British Airways cabin crew and its impact on the merger between British Airways and the Spanish flag carrier, Iberia. Graham...


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ITF House, 49-60 Borough Road, London SE1 1DR  |  +44 20 7403 2733   |  mail@itf.org.uk
Copyright © 2012 ITF
ITF House, 49-60 Borough Road, London SE1 1DR  |  +44 20 7403 2733   |  mail@itf.org.uk