"ITIL Foundation v.3" certification is commonly known as EX0-101 certification test.
This exam is conducted by EXIN.
EXIN or the Exam Institute of Information Science is the global leader in conducting
certification exams in the arena of Information Technology.
Through independent testing and exams, this institute always strives for an even and just certification platform for every stream.
ITIL is a set of principles which was formed by the United Kingdom's Office of Commerce (OGC) to formulate and standardize the protocols of
IT Service Management practices. Since its formation, it has
become the most widely used and implemented approach for IT Service
Management. It provides a cohesive and coherent approach of best practices, drawn from the private and public sectors.
In order to further benchmark the practices, they have introduced various certifications and exams to properly
access and gauge the candidate's profile in this domain.
The first series of certifications were ITIL v1 and v2
series. V3 series is the latest in the offering, and was introduced
in the year 2008.
The certifications have been designed in a way to properly examine the
candidate's expertise level in the IT Service Management domain. Such are the strict adherence to its fundamentals in the exams that, one
need not acquire any further qualification in the service management domain, after this certification.
In the examination, there are a total of
40 questions, for which stipulated time of 60 minutes are
allocated. Pass percentage of this exam is 65%.
As a prerequisite, the potential candidate should be well versed
with the fundamentals of the service industry. Besides that,
some hands-on knowledge is always preferable.
Some of the broader topics which are covered in this certification are:
1. Service Management: Fundamentals and best practice
2. Lifecycle
3. Key Principles
4. Awareness about the generic concepts
5. ITIL qualification schemes
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