Indian union maps violence to find solutions
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The Southern Railway Mazdoor Union carried out a survey in 2009, which led them to launch a workplace violence campaign.
Workers’ representative Uma Devi carried out the survey of workers at a number of local railway stations in the Chennai region. The activity took place as part of an ITF anti-violence seminar held in Mumbai.
The female workers were identified as especially vulnerable. Members of the public were quickly turning violent when there were problems with the services. One female clerk was attacked because of late-running trains, and stones were thrown at the ticket office window. The customers turned into a mob, ransacking the office, stealing the money and physically threatening the booking clerk.
Another reservation clerk was attacked when carrying the day’s takings to the cashier’s office. The police did not offer support, but treated him as a suspect and tortured him. The union had to intervene to help.
This union’s small survey worked because it quickly identified the issues, found solutions and is now the basis of a joint campaign, thanks to excellent leadership by one workers’ representative. The union leadership is supporting the workers’ campaign and hopes it will achieve genuine improvements for workers.
‘Violence at Work’ - Transport International 4.2009
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