“A Comfortable Driver, A Safe Ride”
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محتوى الصفحة: Home > النقل الحضري > Unions say No to Violence! > Union Case Studies > Barbados
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Over the last 20 years, the informal public transport economy in Barbados has flourished, while the state-owned bus fleet has been neglected. This influx of privately-owned vehicles that compete for passengers with state-owned buses has exposed the deteriorating public service.
Many passengers now take their frustration at the poor standards of the state-owned transport out on the staff. Verbal abuse, harassment, threats and aggression, including physical violence, have become the norm for many state-owned bus workers. Front line personnel, such as supervisors, cashiers and clerks, are the subjects of the anger and frustrations of irate passengers.
Shop stewards at the Barbados Transport Board (BTB) saw the ITF Action Day on 28 April 2009 as an excellent opportunity to reach out to the travelling public and to make them aware of the negative effects of all forms of violence against transport workers. Management supported the Action Day.
A workshop, facilitated by a professional counsellor, encouraged workers to discuss their concerns, fears and any experiences of violence. Workers also discussed the BTB’s mechanisms for handling violence and made suggestions for improvements. Mini health fairs for transport workers were also held at all the bus depots. The union and the BTB used the opportunity to publicly denounce violence through the press and to confirm the support of both organisations for safe working conditions.
Transport workers and union representatives engaged with passengers in the bus terminals during peak times and handed out flyers and posters explaining why the health and safety of transport workers is important. Posters were also placed in the buses to coincide with the action day.
Today, most of those posters are still on display in the buses. Bus operators have stated that there have been some positive signs – harassment, threats and verbal abuse have decreased. Passengers have taken the initiative to speak to them about the posters and about their concerns. Transport workers have recognized the importance of monitoring their physical and mental health and of developing coping mechanisms for the challenges which they face daily.
The ITF Action Day in April 2009 sparked a flame which the union activists intend to use to light the way towards responsible and peaceful relations with the travelling public. The Action Week in October has enabled the union to further this interaction, and to raise public awareness of issues related to violence against bus drivers.
Edited report from Wilma Clement – Barbados Workers’ Union (BWU), 2009
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